Shipping policy

At Healari, we're committed to delivering your orders promptly, securely, and reliably. Below, you’ll find all the essential details about our shipping process, from order handling to delivery timelines.

If you have any questions, feel free to contact us through our Contact Page.

Order Processing Time

• Processing Window: All orders are processed and shipped within 1–3 business days, Monday through Friday.
• Excluded Days: Orders are not processed on weekends or public holidays.
• Customer Support Hours: Monday to Friday, 9 AM–5 PM MST.

Order Transit Time

Healari Shipping Chart by Country

table, th, td { border: 1px solid black; border-collapse: collapse; } td, th { padding: 4px; text-align: left; }

Additional Shipping Information

Coverage

• Domestic Shipping: Available across the United States.
• International Shipping: Available to destinations including the United Kingdom, Canada, certain European countries, Australia, and certain Asian countries.

Shipping Partners

We work with dedicated carriers such as FedEx, DHL, USPS, and UPS to ensure reliable delivery.

Tracking

Each order comes with a tracking number. Once dispatched, you’ll receive a confirmation email with your tracking details, or you can visit our Tracking Page.

Order Assistance

• Damaged/Incorrect Deliveries: Notify us within 7 days of delivery, and we’ll arrange for a replacement or refund free of charge.
• Lost Packages: If tracking shows the item as delivered but you haven’t received it, please check with your local courier. If unresolved, contact us for help.
• Multiple Shipments: Orders containing several items may ship separately, but you won’t be charged extra.
• Receipt of Wrong Items: Contact us for assistance. We’ll ship the correct product along with a prepaid label for returning the incorrect one.

Order Cancellations

Cancellation Window: Orders can be canceled within 24-48 hours of purchase, provided they haven’t shipped yet. If your order has shipped, then we refer to the non-defective return policy. If you have any questions, email us at support@healari.com to ask.

Payment Methods

We accept secure payments via:

• PayPal, Venmo

Payment is processed at checkout and charged immediately upon order submission.

Contact Us

Have questions or concerns? Contact us for assistance:

• Email: support@healari.com
• Phone: (877) 303-7677
• Support Hours: Monday to Friday, 9 AM–5 PM MST
• Address: 5013 S Louise Ave #1202, Sioux Falls, South Dakota, 57108, United States

We’re here to help and ensure your satisfaction!