Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. What is Healari?

Healari is an online health and wellness store offering premium products such as saunas, red light therapy devices, cardio and fitness
equipment, and cold plunges/ice baths. Our mission is to provide tools that help you relax, recover, and restore balance in your life.

Welcome to Healari – Your Partner in Modern Health & Wellness

At Healari, we believe that wellness isn’t a luxury—it’s a way of life. Our mission is to empower you with the tools and knowledge to take control of your health, helping you relax, recover, and restore balance in every aspect of your day.

We’ve reimagined self-care as a journey, one that’s built on mastering the key steps to health and wellness. From energizing your body to finding moments of stillness, we’re here to guide you every step of the way.

Master Your Wellness Journey

At Healari, we focus on four essential steps that can help you maximize your health & wellness:

1. Master Your Cardio

Your heart is the engine of your body, and mastering your cardio is the foundation of wellness. Whether it’s through workout equipment, training tools, or running gear, we provide the resources to help you move with purpose and maximize your fitness routine.

Cardio for Heart Health:

- Mayo Clinic: Aerobic exercise can lower blood pressure, control blood sugar, and improve heart function. Read more here.
- Johns Hopkins Medicine: Aerobic exercise improves circulation, lowers blood pressure, and strengthens the heart. Read more here.
  
  Cardio for Overall Wellness:
  - Cleveland Clinic: Cardio workouts can aid in weight loss, improve sleep, boost energy, and strengthen the immune system. Read more here.
  - HealthDirect: Cardiovascular exercise improves mood, reduces stress, strengthens bones and muscles, and supports overall wellness. Read more here.
    Cardio for Disease Prevention:
    - National Heart, Lung, and Blood Institute (NHLBI): Regular aerobic activity can lower the risk of coronary heart disease and improve long-term heart health. Read more here.

2. Master When You Heat Up

Heat is a powerful tool for recovery and relaxation. With saunas and heat therapy, you can soothe tired muscles, improve circulation, and release stress. We’ll show you how to use heat effectively to unlock its full benefits and elevate your wellness routine.

Saunas:

- Men's Health: Saunas can reduce muscle soreness, improve circulation, and promote relaxation after workouts. Read more here.
- Harvard Health Publishing: Regular sauna use has been linked to improved cardiovascular health and reduced risk of heart disease. Read more here.

3. Master Your Cool Down

Cold plunges and ice baths aren’t just for athletes—they’re for anyone looking to reduce inflammation, boost recovery, and reset their body. We’re here to help you embrace the power of cold therapy and make it a transformative part of your self-care journey.

Cold Plunges:

Mayo Clinic: Cold plunges can reduce inflammation, improve mood, and aid in recovery after workouts. Read more here.
Healthline: Cold water immersion may lower stress, improve sleep, and enhance quality of life. Read more here.

4. Master Your Light Intake

Light is life, and red light therapy has been shown to support skin health and recovery. From improving skin health to enhancing recovery and energy, we’ll help you harness the power of light to restore balance and vitality.

Red Light Therapy:

- Cleveland Clinic: Red light therapy is reported to improve skin appearance, reduce wrinkles, scars, and acne. Read more here.
- UCLA Health: Red light therapy can reduce signs of aging, encourage hair regrowth, and improve cognitive function. Read more here.

Each step is about knowing how to maximize the tools and spaces that support your body and mind. At Healari, we provide the products and guidance to help you master these steps and create a wellness routine that works for you.

Our Mission

We know that self-care isn’t just about taking a break—it’s about taking care of the parts of you that make life possible. Healari was created for everyone from the tattoo artist whose hands bring bold ideas to life, the nurse who tirelessly cares for others, and the parent balancing infinite responsibilities.

We see you. We recognize the effort, the long days, and the sacrifices. And we’re here to help you give back to yourself in the moments that are yours.

Every product we offer is designed to fit seamlessly into your life.

Why Choose Healari?

At Healari, self-care isn’t just a routine—it’s a way of honoring all the hard work you do and giving yourself the space to recharge. You’ve shown up for the world today. Now it’s time to show up for yourself.

From cardio and training equipment to saunas, cold therapy tools, and red light devices, every product in our store is carefully selected to support your body and calm your mind.

Thank you for letting us be a part of your story. Wherever life takes you, we’re here to help you care for the best parts of you.

✅ Expertly Curated Products
We source only high-quality, user-friendly massagers and wellness devices that are backed by customer satisfaction and trusted suppliers.

🚚 Free Shipping Worldwide
Enjoy quick, tracked delivery across the U.S. with no extra cost on qualifying orders.

🔄 Hassle-Free Returns
If something’s not right, we offer a 30-day return window to make things easy and stress-free.

💬 Customer-Centric Support
Our support team is always ready to assist — before, during, or after your purchase.

🗣️ If you have any questions, feel free to reach out to us here.

Your Wellness Journey Starts Here

Whether you're looking to relieve sore muscles, reduce stress, or support a healthier lifestyle — Healari is here to help.
Join thousands of satisfied customers who’ve taken control of their wellness journey with Healari.

The benefits mentioned are based on general wellness practices and may vary depending on individual use. Please consult a healthcare professional before starting any new wellness routine or using tools like saunas, cold therapy, or red light devices for specific health conditions.

Wellness. Delivered.

2. Where do you ship from?

We ship from trusted warehouses located in the United States and internationally. Our goal is to ensure prompt and reliable delivery to customers worldwide.

3. How long does shipping take?

Shipping times vary by region:

Standard International (9–15 Business Days): Bangladesh, India, Nigeria, South Africa, Kenya, Jordan, Kuwait, Philippines, Thailand, Taiwan.
Express International (4–8 Business Days): Hong Kong SAR, Japan, Malaysia, Singapore, Saudi Arabia.
Standard International (9–21 Business Days): Australia, Austria, Belgium, Canada, France, Germany, Ireland, Netherlands, New Zealand, Poland, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Chile, Czechia.
Economy International (9–21 Business Days): Denmark, Finland, Israel, Italy, Norway, Portugal, Brazil, Greece, Mexico.

4. Do you offer free shipping?

Yes, we offer free shipping on all orders across the globe.

5. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking link via email to follow your delivery in real time.

6. What if I receive a damaged or defective product?

If your item arrives damaged or defective, notify us within 30 days of delivery. We’ll arrange for a replacement or issue a full refund at no cost to you.

7. Do you accept returns?

Yes. We offer a 30-day return policy. Items must be unused, in original packaging. For more info, visit our Return Policy page.

8. How long does it take to process a refund?

Refunds are processed within 7 business days after we receive and inspect the returned item. Depending on your bank, it may take additional time for the refund to appear in your account.

For more info, visit our Return Policy page.

At Healari, your satisfaction is our priority. If you’re not fully happy with your purchase, we’ve made the return process straightforward and easy to follow. To ensure clarity, our policy is divided into two categories based on the product type.

1. Return Policy for Standard Items

(Applies to: Accessories, Apparel, Small Recovery Tools, and Low-Ticket Items under 50 lbs)

We offer a 30-day return window for all eligible standard items.

Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective.
Restocking Fee: No restocking fee for standard items returned in new condition.

2. Return Policy for Freight & High-Ticket Items

(Applies to: Saunas, Cold Plunges, Steam Showers, Red Light Panels, and Large Fitness Equipment)

Due to the size, weight, and logistics involved with these products, specific return policies apply based on the brand and product type.

A. 30-Day At-Home Trial (Select Products Only)

For select items marked with a "30-Day Trial" badge, we invite you to assemble, install, and use the product in your home. If you are not completely satisfied, you may return it within 30 days of delivery under the following conditions:

Condition: The product must be in good, working, and resalable condition.
Packaging: The item must be fully disassembled and securely repacked in its original packaging (including all boxes, crates, and protective materials).
Fees: A 20% restocking fee will be deducted from your refund.
Shipping: The customer is responsible for arranging and paying for return shipping costs.
Approval: We may require photos or video of the disassembled and repacked product prior to authorizing the return shipment.

B. Standard Return Policy (Partner Brands)

For all other brands where we act as an authorized reseller, returns are strictly regulated by manufacturer guidelines:

Condition: Returns are only accepted if the product is unused, uninstalled, and in brand-new condition.
Timeline: Return requests must be initiated within 30 days of delivery.
Packaging: Items must be returned in their original, undamaged packaging. If the packaging has been discarded, the return may be denied or subject to significant re-crating fees.
Fees: A 20% restocking fee applies to all standard returns.
Shipping: The customer is responsible for arranging and paying for return shipping costs.

As an authorized reseller, we adhere to these manufacturer policies to ensure product integrity and compliance.

Summary of Return Costs

Return Reason	Standard Item Cost	Freight/High-Ticket Item Cost
Defective / Damaged	Free	Free
Change of Mind / Did Not Like	Return Shipping Only	Return Freight + 20% Restocking Fee

Cancellation Policy

We understand plans change. Here is how we handle cancellations:

Before Shipping: Orders may be canceled at any time before they enter the “Shipped” stage. A 5% cancellation fee will be deducted from your refund. (This fee covers non-refundable payment processing charges assessed by credit card companies).
After Shipping: Once an order has shipped, it is subject to the standard return policy and any applicable return shipping and restocking fees.
Custom Items: Made-to-order and custom-made items cannot be canceled or returned once production has begun.

To request a cancellation: Email support@healari.com or call (877) 303-7677 immediately.

Defective & Damaged Items

If your item arrives defective or damaged, we will make it right.

Standard Items: Please notify us within 7 days of delivery.
Freight Items (Saunas/Plunges): You must inspect the package upon delivery.

CRITICAL FREIGHT INSTRUCTION:
For large items shipped via freight carrier (LTL), you must inspect the packaging immediately upon arrival. If there is ANY visible damage to the crate or box, you must note 'DAMAGED' on the driver's delivery receipt before signing. If damage is severe, you have the right to refuse delivery. Please contact us immediately at support@healari.com if this occurs.

For verified defective items, we offer the following at no cost to you:

Replacement of the defective item/part.
Full refund if a replacement is not available.
We cover all shipping costs for the return of defective goods.

Refund Process

Once we receive your return, our team will inspect the item to ensure it meets the return requirements. Refunds will be processed within 7 business days of the item arriving at our warehouse and passing inspection. The amount will be credited to your original payment method.

Contact Us

If you have any questions about this policy, please contact us before purchasing:

Email: support@healari.com
Phone: (877) 303-7677
Hours: Monday–Friday, 9 a.m. to 5 p.m. MST

9. Can I use your products daily?

Many of our products, such as massagers, fitness equipment, cold therapy, saunas, and red light therapy devices, are safe for daily use. However, we recommend following the guidelines provided in the user manual for optimal results.