Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. What is Healari?

Healari is an online health and wellness store offering premium products such as saunas, red light therapy devices, cardio and fitness
equipment, and cold plunges/ice baths. Our mission is to provide tools that help you relax, recover, and restore balance in your life.

Welcome to Healari – Your Partner in Modern Health & Wellness

At Healari, we believe that wellness isn’t a luxury—it’s a way of life. Our mission is to empower you with the tools and knowledge to take control of your health, helping you relax, recover, and restore balance in every aspect of your day.

We’ve reimagined self-care as a journey, one that’s built on mastering the key steps to health and wellness. From energizing your body to finding moments of stillness, we’re here to guide you every step of the way.

Master Your Wellness Journey

At Healari, we focus on four essential steps that can help you maximize your health & wellness:

1. Master Your Cardio

Your heart is the engine of your body, and mastering your cardio is the foundation of wellness. Whether it’s through workout equipment, training tools, or running gear, we provide the resources to help you move with purpose and maximize your fitness routine.

Cardio for Heart Health:

- Mayo Clinic: Aerobic exercise can lower blood pressure, control blood sugar, and improve heart function. Read more here.
- Johns Hopkins Medicine: Aerobic exercise improves circulation, lowers blood pressure, and strengthens the heart. Read more here.
  
  Cardio for Overall Wellness:
  - Cleveland Clinic: Cardio workouts can aid in weight loss, improve sleep, boost energy, and strengthen the immune system. Read more here.
  - HealthDirect: Cardiovascular exercise improves mood, reduces stress, strengthens bones and muscles, and supports overall wellness. Read more here.
    Cardio for Disease Prevention:
    - National Heart, Lung, and Blood Institute (NHLBI): Regular aerobic activity can lower the risk of coronary heart disease and improve long-term heart health. Read more here.

2. Master When You Heat Up

Heat is a powerful tool for recovery and relaxation. With saunas and heat therapy, you can soothe tired muscles, improve circulation, and release stress. We’ll show you how to use heat effectively to unlock its full benefits and elevate your wellness routine.

Saunas:

- Men's Health: Saunas can reduce muscle soreness, improve circulation, and promote relaxation after workouts. Read more here.
- Harvard Health Publishing: Regular sauna use has been linked to improved cardiovascular health and reduced risk of heart disease. Read more here.

3. Master Your Cool Down

Cold plunges and ice baths aren’t just for athletes—they’re for anyone looking to reduce inflammation, boost recovery, and reset their body. We’re here to help you embrace the power of cold therapy and make it a transformative part of your self-care journey.

Cold Plunges:

Mayo Clinic: Cold plunges can reduce inflammation, improve mood, and aid in recovery after workouts. Read more here.
Healthline: Cold water immersion may lower stress, improve sleep, and enhance quality of life. Read more here.

4. Master Your Light Intake

Light is life, and red light therapy has been shown to support skin health and recovery. From improving skin health to enhancing recovery and energy, we’ll help you harness the power of light to restore balance and vitality.

Red Light Therapy:

- Cleveland Clinic: Red light therapy is reported to improve skin appearance, reduce wrinkles, scars, and acne. Read more here.
- UCLA Health: Red light therapy can reduce signs of aging, encourage hair regrowth, and improve cognitive function. Read more here.

Each step is about knowing how to maximize the tools and spaces that support your body and mind. At Healari, we provide the products and guidance to help you master these steps and create a wellness routine that works for you.

Our Mission

We know that self-care isn’t just about taking a break—it’s about taking care of the parts of you that make life possible. Healari was created for everyone from the tattoo artist whose hands bring bold ideas to life, the nurse who tirelessly cares for others, and the parent balancing infinite responsibilities.

We see you. We recognize the effort, the long days, and the sacrifices. And we’re here to help you give back to yourself in the moments that are yours.

Every product we offer is designed to fit seamlessly into your life.

Why Choose Healari?

At Healari, self-care isn’t just a routine—it’s a way of honoring all the hard work you do and giving yourself the space to recharge. You’ve shown up for the world today. Now it’s time to show up for yourself.

From cardio and training equipment to saunas, cold therapy tools, and red light devices, every product in our store is carefully selected to support your body and calm your mind.

Thank you for letting us be a part of your story. Wherever life takes you, we’re here to help you care for the best parts of you.

✅ Expertly Curated Products
We source only high-quality, user-friendly massagers and wellness devices that are backed by customer satisfaction and trusted suppliers.

🚚 Free Shipping Worldwide
Enjoy quick, tracked delivery across the U.S. with no extra cost on qualifying orders.

🔄 Hassle-Free Returns
If something’s not right, we offer a 30-day return window to make things easy and stress-free.

💬 Customer-Centric Support
Our support team is always ready to assist — before, during, or after your purchase.

🗣️ If you have any questions, feel free to reach out to us here.

Your Wellness Journey Starts Here

Whether you're looking to relieve sore muscles, reduce stress, or support a healthier lifestyle — Healari is here to help.
Join thousands of satisfied customers who’ve taken control of their wellness journey with Healari.

The benefits mentioned are based on general wellness practices and may vary depending on individual use. Please consult a healthcare professional before starting any new wellness routine or using tools like saunas, cold therapy, or red light devices for specific health conditions.

Wellness. Delivered.

2. Where do you ship from?

We ship from trusted warehouses located in the United States and internationally. Our goal is to ensure prompt and reliable delivery to customers worldwide.

3. How long does shipping take?

Shipping times vary by region:

Standard International (9–15 Business Days): Bangladesh, India, Nigeria, South Africa, Kenya, Jordan, Kuwait, Philippines, Thailand, Taiwan.
Express International (4–8 Business Days): Hong Kong SAR, Japan, Malaysia, Singapore, Saudi Arabia.
Standard International (9–21 Business Days): Australia, Austria, Belgium, Canada, France, Germany, Ireland, Netherlands, New Zealand, Poland, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Chile, Czechia.
Economy International (9–21 Business Days): Denmark, Finland, Israel, Italy, Norway, Portugal, Brazil, Greece, Mexico.

4. Do you offer free shipping?

Yes, we offer free shipping on all orders across the globe.

5. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking link via email to follow your delivery in real time.

6. What if I receive a damaged or defective product?

If your item arrives damaged or defective, notify us within 30 days of delivery. We’ll arrange for a replacement or issue a full refund at no cost to you.

7. Do you accept returns?

Yes. We offer a 30-day return policy. Items must be unused, in original packaging. For more info, visit our Return Policy page.

8. How long does it take to process a refund?

Refunds are processed within 7 business days after we receive and inspect the returned item. Depending on your bank, it may take additional time for the refund to appear in your account.

For more info, visit our Return Policy page.

At Healari, your satisfaction is our priority. If you’re not fully happy with your purchase, we’ve made the return process straightforward and easy to follow. Below, you’ll find everything you need to know about our return policy.

30-Day Returns Made Easy

We offer a 30-day return window for all eligible items. If you’re not completely satisfied with your order, you can return it within 30 days of receiving it.

To qualify for a return:

Items must be unused and in their original condition.
All original packaging, tags, and accessories must be included.

Exclusions for Saunas, Red Light Therapy Products, Fitness Products, and Cold Plunges

Due to the nature of these products, the following return and exchange policies apply:

Trial Policy for Select Products

For select saunas, red light therapy products, fitness products, and cold plunges, we offer a 30-day trial period. Here’s how it works:

You may assemble, install, and use the product to try it at home.
If you’re not completely satisfied, you may return it within 30 days of delivery, provided:
- The product is in good, working, resalable condition.
- It is fully disassembled and repacked into the original packaging (box, crate, and materials).

Important Notes:

A 20% restocking fee will apply to all returns under the trial policy.
Customers are responsible for arranging and paying for return shipping.
Photos or videos of the disassembled and repacked product may be required before return approval.

Standard Return Policy for Other Brands

For all other saunas, red light therapy products, fitness products, and cold plunges from brands for which we are an authorized reseller:

Returns are accepted only if the product is unused, uninstalled, and in new, resalable condition in the original packaging.
Returns must be initiated within 30 days of delivery.
A 20% restocking fee will apply to all returns.
Customers are responsible for arranging and paying for return shipping.
If the original packaging has been discarded or damaged, the return may be denied or subject to additional re-crating fees.

As an authorized reseller, we are proud to offer these high-quality products and adhere to the return policies set by the manufacturers to ensure compliance and customer satisfaction.

Cancellation Policy for Healari

Cancellation Policy

Orders may be canceled at any time before they enter the “Shipped” stage for a 5% cancellation fee.
Once an order has shipped, it is subject to the return policy and any applicable restocking fees.
Made-to-order and custom-made items cannot be canceled or returned once production has begun or once shipped.

To request a cancellation:

Email support@healari.com or call (877) 303-7677.
Include your order number and request for cancellation.
Our team will respond within 24-48 hours.

Refund Process

Once we receive your return, our team will inspect the item to ensure it meets the return requirements. Refunds will be processed within 7 business days, and the amount will be credited to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

How to Return an Item

Contact Customer Support
Reach out to us via email at support@healari.com or call (877) 303-7677 with your order details and reason for return.
Receive Return Authorization
Our team will review your request and send you a return authorization and, if applicable, a prepaid shipping label.
Prepare Your Package
Securely pack your item in its original packaging, including all tags and accessories. Clearly attach the prepaid return label to the package.
Ship Your Return
Drop off the package at the designated carrier location indicated in the provided return instructions.

Return Address

Healari Returns:
5013 S Louise Ave #1202, Sioux Falls, South Dakota, 57108, United States

Handling Non-Defective Returns

We understand that a product might not meet your expectations. That’s why we accept returns of non-defective items, provided they meet the following criteria:

Items are unused and in their original packaging.
All original components, accessories, and tags are included.
The return is initiated within 30 days of delivery.

Please Note: Items that show signs of use or damage may not qualify for a full refund.

Defective Items

We define a defective item as one that:

Does not function as stated or fails to meet the product’s description.
Has manufacturing flaws, such as broken parts or missing features.
Arrives damaged or with material defects.

If you believe your item is defective, please notify us within 7 days of delivery. To verify the issue, we may request photographs or a video of the defect.

For verified defective items, we’ll offer the following resolutions at no cost to you:

Replacement of the defective item.
Full or partial refund to your original payment method.

If the item needs to be returned, we’ll cover the shipping cost.

Exclusions

The following scenarios are not considered defects and won’t qualify for a return:

Damage caused by improper use, such as using the product for unintended purposes.
Mishandling, such as dropping the item or exposing it to extreme conditions.
Normal wear and tear or minor cosmetic issues that do not affect functionality.

Exchanges

If you’d like an exchange rather than a refund, please contact us at support@healari.com or (877) 303-7677. Exchanges are subject to product availability and must meet the same eligibility criteria as returns (e.g., unused, in original condition, and with all packaging and accessories).

Accessibility

This return and refund policy complies with applicable local consumer protection laws. If you have any questions about your rights, please contact us at support@healari.com or (877) 303-7677. You can find our Return & Refund Policy at any time in the footer of our website or during the checkout process.

Need Help?

Our return and refund policies comply with applicable local consumer protection laws. If you have any questions about your rights, please contact us at:

Email: support@healari.com
Phone: (877) 303-7677
Hours: Monday–Friday, 9 a.m. to 5 p.m. MST

We’re here to support you every step of the way!

9. Can I use your products daily?

Many of our products, such as massagers, fitness equipment, cold therapy, saunas, and red light therapy devices, are safe for daily use. However, we recommend following the guidelines provided in the user manual for optimal results.