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Warranty And Installation

Standard 1-Year Warranty

All products under the PolarEdge Label on Healari.com are covered by a 1-Year Standard Limited Warranty. This warranty protects against manufacturing defects in materials or workmanship under normal residential use for one (1) year from the date of purchase.

What’s Covered

  • Manufacturing defects or faulty craftsmanship
  • Malfunctioning electrical or mechanical parts (for cold plunge systems)
  • Structural or component defects caused during production

What’s Not Covered

  • Damage caused by misuse, neglect, or improper installation
  • Wear and tear, cosmetic damage, or environmental factors (freezing, flooding, etc.)
  • Unauthorized repairs or modifications

Cold Plunge Warranty Coverage

All PolarEdge Cold Plunge Systems are protected under the same 1-year warranty. This includes the chiller unit, filtration system, and plumbing components when used as intended and properly maintained. Healari reserves the right to repair, replace, or provide store credit based on the situation.

Warranty Claims & Returns

Warranty service follows our official Return & Refund Policy.

To start a claim, contact our support team with your order number, proof of purchase, and a brief explanation of the issue.

Our Commitment

Your satisfaction is our priority. If any PolarEdge product experiences a problem within the first year, we’ll make it right through repair, replacement, or store credit — whichever ensures the best outcome for you.

Installation & Warranty Information

All SaunaLife saunas, cold therapy units, and related accessories sold on Healari.com come with official manufacturer installation manuals and a limited lifetime warranty. Below are direct links to the relevant documents we have collected:

What We Learned From These Documents:

  • The S1 Cover accessory is covered under a

Limited Lifetime Warranty by SaunaLife.
You can view details on the

Sauna Heater Supply product page
.

  • The X2 Indoor Sauna Manual provides complete guidance on
    heater installation, ventilation, and recommended layout.
    View the official manual
    here
    .
  • The X6 Installation Manual confirms that all saunas must be installed
    on a firm, flat, and non-absorbent surface such as concrete, tile, or laminate.

Review the document

here
.
This warranty and installation policy follows Healari’s Return & Refund Policy.

Installation & Warranty Information

All Mr.Steam steam generators, controls, and accessories sold on Healari.com come with official manufacturer installation manuals and a warranty. Below are direct links to the relevant documents we have collected:

What We Learned From These Docs:

  • The MS-R Steam Generator is covered under a residential use warranty for defects in materials and workmanship.
  • iTempo, TempoFlex, and iSteamX controls are covered under a two-year warranty from the date of purchase.
  • All products must be installed according to the manuals by qualified personnel to maintain warranty validity and prevent hazards.

This warranty and installation policy follows Healari’s Return & Refund Policy.

Harvia Sauna Products: Installation, Warranty & Documentation

This document summarizes the warranty terms and provides key documentation links for the selected Harvia wood-burning sauna heaters and accessories.

General Harvia Warranty Information (Wood-Burning Heaters)

Harvia's standard limited warranty terms for wood-burning stoves and accessories are typically:

  • Consumer Use: Two years from the date of purchase. This warranty can often be extended by an additional year (totaling three years) if the product is registered with Harvia within a specified timeframe.
  • Commercial Use (Non-Consumer): The warranty is limited, often to 6 months for wood-burning stoves and one year for accessories, applying only to manufacturing defects.

***Disclaimer: These are general terms. Always check the specific warranty statement included with your product.

Installation Manuals & Documentation Links

Product Model | Product Type | Manual/Information Source | Link

Harvia Linear 22 | Wood-Burning Heater | Installation and Use Instructions | Harvia Linear 22 Product Page (Manual download links within)

Harvia 36 Duo | Wood-Burning Heater | Installation and Use Instructions | Harvia Pro 36 Duo Steel Product Page (Manual download links within)

Harvia M3 | Wood-Burning Heater | Installation and Use Instructions | Harvia M3 Product Page (Manual download links within)

Harvia WHP1000500M-PKG | Steel Chimney/Accessory | Installation Manual Snippet | General Harvia Steel Chimney Instructions (WHP Series)

At Healari, we stand behind the quality and craftsmanship of all Rento garments and sauna accessories.

Every Rento product is designed to bring you lasting comfort, wellness, and relaxation — and we want you to feel confident in your purchase.

All Rento items purchased through Healari.com are covered by a 1-Year Limited Warranty from the date of original purchase.

This warranty works in alignment with our Return and Refund Policy.

What’s Covered

This warranty covers manufacturing defects in materials or workmanship under normal, intended use.

Examples include:

  • Faulty stitching or seams coming apart
  • Defective zippers, fasteners, or snaps
  • Fabric flaws or structural defects present at the time of purchase

If a defect is verified, Healari will repair or replace the product at no additional cost, at our discretion.

What’s Not Covered

This warranty does not cover damage or issues resulting from:

  • Normal wear and tear, pilling, or fading over time
  • Misuse, accidents, or alterations
  • Improper washing, drying, or storage
  • Stains, burns, or cuts
  • Commercial use or non-domestic applications

Always follow the care instructions provided on the garment or accessory label to maintain warranty eligibility.

Warranty Duration

Your Rento product is protected by a 1-Year Limited Warranty beginning on the date of purchase.

This warranty applies only to the original purchaser and is non-transferable.

How to File a Warranty Claim

If you believe your item qualifies for warranty service:

  1. Contact Us within one (1) year of purchase at support@healari.com with:


    Your order number


    Clear photos of the defect


    A brief description of the issue


  2. Our support team will review your submission and respond with next steps.
  3. If your claim is approved, we will repair, replace, or issue store credit, depending on the item’s availability.

Shipping and Returns

If your warranty claim is approved, Healari will cover standard return shipping for defective products within the continental U.S.

Customers outside this area may be responsible for shipping costs.

All returns and exchanges follow the Healari Return and Refund Policy.

Limitations of Liability

This warranty is limited to repair or replacement of defective products only.

Healari is not responsible for indirect, incidental, or consequential damages, including installation, removal, or inconvenience costs.

Our Commitment

Your wellness journey matters to us.

If you experience any issue with your Rento garment or sauna accessory, please reach out — we’ll do everything we can to make it right.

This document provides a clear summary of the warranty terms and critical installation requirements for the Kohler Invigoration Series steam shower components.

1. Product Warranty Information

The various components of the Invigoration series are covered by distinct Limited Warranties:

  • Steam Shower Generators (K-32325-NA and K-32324-NA): Both the 7kW and 5kW units come with a Three-Year Limited Warranty covering the steam generator unit itself.
  • Electronic Controls (K-32311 Adapter & K-5557 Control Kit): The digital adapter and the control kit/steam head are covered by a Five-Year Limited Warranty, which applies to electronic faucets, valves, and controls.

Note: Always refer to the official Kohler warranty documents for full legal terms and conditions.

2. Critical Installation Requirements

Installation must adhere strictly to these rules to ensure safety, performance, and warranty validity. It should be performed by a qualified electrician and plumber.

A. Steam Generator Placement

  • Location: Must be in a heated space (to prevent freezing) with a required access panel of at least for servicing.
  • Proximity: The generator must be installed within feet () of the steam head for optimum performance.
  • Clearance: Maintain a minimum of inches () of air space around all sides of the generator for heat dissipation.
  • Position: Install in the upright position. The generator must not be installed above the level of the steam head.
  • High Elevation: If installed over feet () above sea level, you must contact Kohler Customer Care for special instructions on the fast start coil.
  • Drain Pan: A drain pan is required. The official Kohler pan is sold separately, but an appropriate, heat-resistant pan must be used.

B. Plumbing and Electrical

  • Electrical Supply: Requires a separate dedicated circuit. Critically, no GFCI should be hooked to this circuit.
  • Steam Line: Use copper or brass pipe. The line must be pitched toward the generator and should utilize elbows instead of elbows where possible to reduce condensation.

C. Controls and Steam Head Placement

  • Steam Head Location: Place the steam head inches () above the shower floor and at least inches () away from the shower door threshold.
  • Control Unit: The control unit must not be installed directly above or in-line with the steam head.
  • Cable Drip Loop: When installing the control kit, ensure there is room for a drip loop in the cable to prevent moisture from traveling back toward the steam generator.

3. Reference Documents

For complete, detailed instructions, search using the following recommended queries:

What This Warranty Covers

Healari guarantees that our products, when used and maintained according to the manufacturer’s instructions, will be free from defects in materials and workmanship for 1 year from the original purchase date.

This warranty is non-transferable and applies only to the original purchaser.

What’s Not Covered

This warranty does not cover issues caused by:

  • External Factors: Misuse, cosmetic damage (scratches, dents), or use outside the product’s recommended environment.
  • Improper Installation or Maintenance: Damage from incorrect installation, neglect, or not following instructions.
  • Unauthorized Repairs or Modifications: Repairs or changes by anyone not authorized by Healari.
  • Accidents or Natural Events: Damage from fire, flood, power surges, or other unexpected events.
  • Altered Products: Products with missing, altered, or defaced serial numbers.
  • Normal Wear and Tear: Natural wear, including batteries (which may have separate coverage).

How We Can Help

If your product has a covered defect within 1 year, we will choose one of the following:

  • Repair the product or defective part at no cost; or
  • Replace it with a new or refurbished product.

Please note: Repair or replacement is the only remedy available under this warranty.

How to Make a Warranty Claim

To start a claim, you’ll need to:

  1. Provide your original receipt or proof of purchase.
  2. Share the product model and a clear description of the problem (photos or videos may help).
  3. Contact our customer support team via email to get a Return Authorization and shipping instructions.

Important: Items sent without a valid RA number cannot be accepted. Customers are responsible for shipping costs and risk of loss when sending items back.

Return & Refund Policy

For full details on Healari’s return and refund process, please refer to our official policy:

👉 Healari Return & Refund Policy