Refund policy

30-Day Easy Free Returns

At Healari.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

Return Policy Details:

  • Return Window: You can return items within 30 days of receiving your order.
  • Payment Refund Return: Once your return has arrived in our warehouse, you can get a refund of the payment within 5-7 business days.
  • Here is the return address: 5013 S Louise Ave #1202, Sioux Falls, South Dakota, 57108, United States
  • Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
  • Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.

Returns for Non-Defective Items

We understand that sometimes a purchase may not meet your expectations, even if the product is in perfect condition. That’s why at Healari, we offer the flexibility to return non-defective items as part of our 30-Day Satisfaction Guarantee. Below, you'll find all the details you need to know about returning non-defective items:

Eligibility for Returns

  • Non-defective items can be returned within 30 days of delivery if you are not completely satisfied.
  • To qualify for a return:
    • The item must not have been used.
    • It must be in its original condition and include all original packaging, tags, and accessories.
    • Items marked as non-returnable for hygiene or safety reasons are not eligible for returns.

Conditions for Returns

  • Items that show signs of use, damage, or missing components may not qualify for a refund.
  • Please ensure the product is securely repackaged in its original materials to avoid damage during return shipping.

Free Return Shipping

We provide free return shipping for all eligible non-defective returns. Once your return request is approved, we will send you a prepaid return shipping label for your convenience.

How to Initiate a Return

  1. Contact Customer Service
    Email us at support@healari.com or call us at (877) 303-7677 with your reason for return and order details.
  2. Receive Return Authorization
    Our team will review your request and provide a return authorization along with a prepaid shipping label.
  3. Package Your Return
    Pack the item securely, including all original packaging and any accessories or documentation. Attach the prepaid shipping label to your package.
  4. Ship Your Item
    Drop your package at the designated shipping carrier or location provided in your return instructions.

Refund Process

  • Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
  • Please note that refunds may take additional time to appear on your account, depending on your bank or payment provider.

Definition of a Defective Item

At Healari, a defective item is defined as a product that:

  1. Fails to Function as Advertised: The item does not perform its intended purpose or meet the functionality described in the product listing.
  2. Contains Manufacturing Flaws: The product has visible or hidden defects caused during production, such as broken components, misaligned parts, or missing features.
  3. Has Material Defects: The item is made from substandard or damaged materials, such as cracks, tears, or corrosion.
  4. Arrives Damaged: The product is physically damaged during transit, including scratches, dents, or broken pieces.
  5. Does Not Match the Description: The item differs significantly from the product description or images provided on our website, such as incorrect size, color, or missing advertised features.

How Healari Handles Defective Items

If you receive a defective item, we are committed to resolving the issue promptly. Here’s how we handle defective items:

  1. Verification:
    • Customers must notify us of the defect within 7 days of receiving the item.
    • To verify the defect, we may request photos or videos clearly showing the issue.
  2. Resolution Options:
    • Once the defect is confirmed, we will offer one of the following resolutions:
      • Replacement: A new item will be shipped to you at no additional cost.
      • Refund: A full or partial refund will be issued to your original payment method.
  3. Return Shipping:
    • If the defective item needs to be returned, Healari will cover the return shipping costs.
  4. Exclusions:
    • Items damaged due to improper use, mishandling, or failure to follow instructions are not considered defective.
    • Normal wear and tear or minor cosmetic issues that do not affect functionality are also excluded.

For assistance with a defective item, please contact our customer support team at support@healari.com or call us at (877) 303-7677.

How to Return an Item:

  • Contact Customer Service: Reach out to our customer service team at support@healari.com to initiate your return. Provide your order number and the reason for the return.
  • Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  • Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  • Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.
  • Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.
  • Return Address: 5013 S Louise Ave #1202, Sioux Falls, South Dakota, 57108, United States

    If you have any questions, comments, or concerns, just reach out here: https://healari.com/pages/contact-us

Refund Process:

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.

Refund: After inspection, we will process your refund. It may take 3 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.

Exchanges:

Please give us a call or send us an email to discuss any issues you are experiencing with your product, and we will do our best to make it right for you.

Non-Returnable Items:

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.

Contact Us

Healari

Company name: Healari

Email: support@healari.com

Phone: (877) 303-7677

Customer Support: 9:00 am to 5:00 pm MST

Our customer service team replies within 24/48 hours during working days.

Address: 5013 S Louise Ave #1202, Sioux Falls, South Dakota, 57108, United States