Harvia Xenio CX170 Digital Control w/WiFi for KIP Series Sauna Heaters

At Healari, your satisfaction is our priority. If you’re not fully happy with your purchase, we’ve made the return process straightforward and easy to follow. To ensure clarity, our policy is divided into two categories based on the product type.

1. Return Policy for Standard Items

(Applies to: Accessories, Apparel, Small Recovery Tools, and Low-Ticket Items under 50 lbs)

We offer a 30-day return window for all eligible standard items.

• Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective.
• Restocking Fee: No restocking fee for standard items returned in new condition.

2. Return Policy for Freight & High-Ticket Items

(Applies to: Saunas, Cold Plunges, Steam Showers, Red Light Panels, and Large Fitness Equipment)

Due to the size, weight, and logistics involved with these products, specific return policies apply based on the brand and product type.

A. 30-Day At-Home Trial (Select Products Only)

For select items marked with a "30-Day Trial" badge, we invite you to assemble, install, and use the product in your home. If you are not completely satisfied, you may return it within 30 days of delivery under the following conditions:

• Condition: The product must be in good, working, and resalable condition.
• Packaging: The item must be fully disassembled and securely repacked in its original packaging (including all boxes, crates, and protective materials).
• Fees: A 20% restocking fee will be deducted from your refund.
• Shipping: The customer is responsible for arranging and paying for return shipping costs.
• Approval: We may require photos or video of the disassembled and repacked product prior to authorizing the return shipment.

B. Standard Return Policy (Partner Brands)

For all other brands where we act as an authorized reseller, returns are strictly regulated by manufacturer guidelines:

• Condition: Returns are only accepted if the product is unused, uninstalled, and in brand-new condition.
• Timeline: Return requests must be initiated within 30 days of delivery.
• Packaging: Items must be returned in their original, undamaged packaging. If the packaging has been discarded, the return may be denied or subject to significant re-crating fees.
• Fees: A 20% restocking fee applies to all standard returns.
• Shipping: The customer is responsible for arranging and paying for return shipping costs.

As an authorized reseller, we adhere to these manufacturer policies to ensure product integrity and compliance.

Summary of Return Costs

Cancellation Policy

We understand plans change. Here is how we handle cancellations:

• Before Shipping: Orders may be cancelled at any time before they enter the “Shipped” stage. A 5% cancellation fee will be deducted from your refund. (This fee covers non-refundable payment processing charges assessed by credit card companies.)
• After Shipping: Once an order has shipped, it is subject to the standard return policy and any applicable return shipping and restocking fees.
• Custom Items: Made-to-order and custom-made items cannot be cancelled or returned once production has begun.

To request a cancellation: Email support@healari.com or call (877) 303-7677 immediately.

Defective & Damaged Items

If your item arrives defective or damaged, we will make it right.

• Standard Items: Please notify us within 7 days of delivery.
• Freight Items (Saunas/Plunges): You must inspect the package upon delivery.

For verified defective items, we offer the following at no cost to you:

• Replacement of the defective item/part.
• Full refund if a replacement is not available.
• We cover all shipping costs for the return of defective goods.

Refund Process

Once we receive your return, our team will inspect the item to ensure it meets the return requirements. Refunds will be processed within 7 business days of the item arriving at our warehouse and passing inspection. The amount will be credited to your original payment method.

Contact Us

If you have any questions about this policy, please contact us before purchasing:

• Email: support@healari.com
• Phone: (877) 303-7677
• Hours: Monday–Friday, 9 a.m. to 5 p.m. MST

We want you to feel confident shopping with Healari. Below you'll find all the information you need about our shipping and return process.

📦 Shipping Information

We process orders within 1–3 business days. Delivery times vary by destination. For detailed information on shipping costs, carriers, and delivery timeframes, please visit:

👉 Full Shipping Policy

🔁 Returns & Refunds

Most items are eligible for return within 30 days of delivery, as long as they're unused and in their original packaging. For full return instructions, refund eligibility, and conditions, visit:

👉 Returns & Refunds Policy

❓ Frequently Asked Questions

Get answers to common questions about orders, shipping, product use, and policies in our FAQ.

💬 Need Help? Contact Us

Our customer care team is available Monday–Friday, 9:00 AM – 5:00 PM MST. We typically respond within 24–48 business hours.

    📧 Email: support@healari.com

    📞 Phone: (877) 303-7677

    🏢 Business Name: Healari

    📍 Address: 5013 S Louise Ave #1202, Sioux Falls, South Dakota, 57108, United States

⚖️ Disclaimer

Healari distributes products designed to support general wellness and relaxation. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Descriptions are based on intended use and should not replace professional medical advice. For health concerns, please consult a licensed healthcare provider.

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